Refund policy

As part of our customer commitment, we offer a 24-hour risk-free cancellation policy which means that after you have placed your order, you have up to 24 hours to cancel for any reason and receive a full refund. No fees. No questions. 100% of the payment is refunded back to the original payment method. Cancellation requests must be made by 11:59 p.m. the day after the order is placed. For example, if an order is placed on Monday, you have until 11:59 p.m. on Tuesday to cancel the order. Requests must be made via email to sales@kcheventrental.com. We will not accept a text or social media messages. Our system will not accept a request based on this. Our 24 Hour Risk-Free Cancellation Policy is only available for orders placed online. 

CANCELLATION POLICY: All reservations require a non-refundable and non-transferable deposit in advance of the event. You may cancel your reservation; however, your deposit is non-refundable except in situations of our 24 Hour Risk-Free Cancellation. Deposits are 50% of the total cost of your invoice. The balance due upon release of the order, or in the case of deliveries, 3 days prior to delivery. If payments have been received that are higher than the deposit required to book the event, the excess will be refunded back to the original payment method. For orders canceled within 14 days of the event date, the total amounts paid will be forfeit. Please be sure of your plans before making reservations.